CALL CENTER HELP DESK SOFTWARE USERS BEYOND

DELETED 02/13/2002 PER MIKE ELBRECHT OFF THE MARKET- LAST CONFIRMED 07/27/2001

TITLE:  CALL CENTER HELP DESK SOFTWARE USERS BEYOND COMPUTING

These key decision makers are active subscribers to Beyond Computing magazine. They have indicated that they currently use Call Center/Help Desk Software applications at their business locations.

Job Title:
  Information Technology Management-
    CIO, CTO, VP, DIR, Manager,         7,164
      IT (Information Technology)/MIS
    VP, Director, Manager- Comm/        2,637
      Network, LAN
    Dir, Manager- Application Dev/      2,143
      Software
    Dir, Manager- IT Security             361
    Director, Manager- Help Desk/End    1,533
      User/Tech Support
    Director, Manager- Internet/          947
      Intranet/E-Business
    Project Manager                     3,245
    Database Manager/Administrator        770
    Supervisor- Systems/Database/LAN    1,019
    Sr Programmer/Analyst/Systems       4,078
      Engineer
    Systems Integrator                    711
    Other "IT" Management                 558
  Corporate Management-
    Chairman, CEO, President, Owner,    4,357
      Partner, General Manager
    CFO, Treasurer, Controller          1,060
    COO, VP, Director, Manager-         1,784
      Operations/Admin/Purch
    VP, Director, Manager- Accounting/    608
      Audit/Budget
    VP, Director, Manager- HR/            326
      Personnel/Training
    VP, Director, Manager-                447
      Manufacturing/Dist/QC
    VP, Director, Manager- Sales/       2,197
      Marketing
    Other Corporate Management            780
    Consultant                          1,765
    Other                               1,298

Business Type/Industry:
  Accounting/Banking/Finance            2,927
  Aerospace/Defense Contractor            836
  Agriculture/Mining                      169
  Business/Professional/Legal Svcs      1,214
  Computer/Data Process/Software        2,260
    Services
  Computer Manufacturing/Distribution   1,525
  Computer Reseller/VAR/VAD/Systems     2,032
    Integrator
  Construction/Engineering/               643
    Architecture
  Consulting                            2,472
  Education K - 12                        635
  Education (higher education)          1,437
  Government (federal)                  2,077
  Government (state, local)             1,931
  Health/Medical/Pharmaceuticals        2,624
  Independent Software Vendor (ISV)       935
  Insurance                             1,858
  Manufacturing                         4,180
  Media Marketing/Advertising/Public      761
    Relations
  Non-Profit/Trade Association            277
  Petroleum                               270
  Printing & Publishing                   655
  Research & Development                  411
  Retail/Wholesale/Distribution         1,995
    (non-computer)
  Telecommunications                    2,485
  Transportation (air/sea/land)           765
  Travel & Tourism/Entertainment          407
  Utilities (electric/gas)                911

Employee Size:
  Under 1,000 Employees                14,724
   1,000 - 10,000 Employees            12,841
  10,000+ Employees                    12,157

Annual Company Revenue:
  Less Than $25 Million                 8,481
   $25 Million -  $99 Million           5,616
  $100 Million - $499 Million           6,313
  $500 Million - $999 Million           4,064

Cancellations:  $50/F cancellation fee plus running charge on orders cancelled prior to mail date.  Full charges apply on orders cancelled after mail date.

Last Update:  09/2000